Returns – RMA
Last update: 8/1/2021
You can return part or all of the goods you ordered through our online store within fourteen (14) calendar days from the day of purchase and after a notification through telephone or written information. The cost of returning the products is charged by the buyer. In case our company is responsible for the change / return of the product then we will bear the return cost.
Products to be returned must:
- Be in original delivery condition, (sealed as received) including packaging, instructions for use, peripherals & accessories
- Not to have been used
- Be mailed for return by the recipient of the product no later than fourteen (14) calendar days
- Have notified us (the shop) for his willing to return the product, through telephone or written communication
- Be accompanied by the original proof of purchase or invoice.
We do not accept returns of broken and forged products from the moment the delivery is made by the courier (please check the products and sign for their integrity)
Your order can be canceled at any time if it has not been shipped. Cancellation is made by phone or email. The amount is returned in full and without any charge to the customer. Refunds are made either by bank or credit card. If you do not receive it in advance and your order is shipped, then the product return case is valid.
If you have paid by credit / debit card and you wish to cancel your transaction and if the products have not been sent to you, you must inform us immediately within 24 hours of the purchase order, by e-mail or phone, so that we can refund you immediately the amount charged to your credit / debit card.